Author Topic: Buyed Smoothboard at IRPensOnline but Registration Code dont work  (Read 5337 times)

Offline HHToPRaKHH

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Hello, Iīm from Germany.

I have buyed the Smoothboard Software at IRPensOnline for $29,99
I also get a e-mail with a download link to this software called "Smoothboard_2-IRPens_Setup".

But the Code i get in the e-mail to ist still not working. The Next button is always gray after entering the code.

what can i do ?

p.s.

Sorry for my bad english
« Last Edit: September 23, 2011, 06:12:48 PM by HHToPRaKHH »



Offline boonjin

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Reply #1 on: September 23, 2011, 07:44:31 PM
Hi,

We have already responded to your email.

The Access Code that you have is the Smoothboard License Key.

If you have not received the key,you may need to contact IRPensOnline directly.

Regards,
Boon Jin

Smoothboard
Wii Whiteboard/Wiimote Whiteboard with annotation features and collaborate with multiple iPads and Android Tablets!

Smoothboard for Mac
Using a Mac? Now you can annotate on PowerPoint or Keynote slideshows!

BoonJin[/url


Offline HHToPRaKHH

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Reply #2 on: September 24, 2011, 04:27:21 AM
Hi,

We have already responded to your email.

The Access Code that you have is the Smoothboard License Key.

If you have not received the key,you may need to contact IRPensOnline directly.

Regards,
Boon Jin

Thanks for your quick response to my e-mail.

The AccessCode will not work, it is a 12 alphanumeric code. I think it is just for to get to my Download Section on IRPensOnline.

You told me that the license Key have to be a 16 alphanumeric code. I hope i could explane my issue to you.



Offline boonjin

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Reply #3 on: September 24, 2011, 08:19:45 AM
You will need to contact IRPensOnline directly as we do not have your purchasing record.

Regards,
Boon Jin

Smoothboard
Wii Whiteboard/Wiimote Whiteboard with annotation features and collaborate with multiple iPads and Android Tablets!

Smoothboard for Mac
Using a Mac? Now you can annotate on PowerPoint or Keynote slideshows!

BoonJin[/url


Offline HHToPRaKHH

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Reply #4 on: September 26, 2011, 01:26:46 PM
You will need to contact IRPensOnline directly as we do not have your purchasing record.

Regards,
Boon Jin

I get no answer from IRPensOnline.

I send him a e-mail with my purchasing record...



Offline boonjin

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Reply #5 on: September 26, 2011, 09:34:10 PM
Hi,

We have sent to you an email regarding this issue.

Regards,
Boon Jin

Smoothboard
Wii Whiteboard/Wiimote Whiteboard with annotation features and collaborate with multiple iPads and Android Tablets!

Smoothboard for Mac
Using a Mac? Now you can annotate on PowerPoint or Keynote slideshows!

BoonJin[/url


Offline HHToPRaKHH

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Reply #6 on: September 29, 2011, 07:53:52 PM
Hi,

We have sent to you an email regarding this issue.

Regards,
Boon Jin

Everythink is well, the license key is working and the sofware is great. Thank you guys for that.

But i still have a litte problem with IRPensOnline.com. They donīt answer to any of my e-mails (thatīs not a good support  ::) )
I just want to know, how long it will take to send my order to germany ?  I ordered it one week ago.



Offline boonjin

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Reply #7 on: September 30, 2011, 12:09:09 AM
Hi,

We have sent to you an email regarding this issue.

Regards,
Boon Jin

Everythink is well, the license key is working and the sofware is great. Thank you guys for that.

But i still have a litte problem with IRPensOnline.com. They donīt answer to any of my e-mails (thatīs not a good support  ::) )
I just want to know, how long it will take to send my order to germany ?  I ordered it one week ago.

Hi,

It seems that they were on vacation and is now back handling the orders.

I believe they should be contacting you shortly if required.

Regards,
Boon Jin

Smoothboard
Wii Whiteboard/Wiimote Whiteboard with annotation features and collaborate with multiple iPads and Android Tablets!

Smoothboard for Mac
Using a Mac? Now you can annotate on PowerPoint or Keynote slideshows!

BoonJin[/url