Author Topic: Windows7 x64 + Smoothboard grief [RESOLVED]  (Read 8454 times)

Offline zenmetsu

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on: March 21, 2011, 06:54:39 AM
Hello,

Thanks first of all for providing a trial mode for your software.  I was able to determine that the program is not working for me on my system.  I have tried for about 3 hours to get the software to work using both the Microsoft and the Broadcom Bluetooth stacks and the result is the same in both cases.

I start up Smoothboard and I get the SmoothConnect screen.  SmoothConnect sees the Wiimote when I hit the 1&2 buttons and the driver appears to install fine and SmoothConnect reports that 1 Wiimote is connected.  After starting the application, the 4 flashing lights go off, leaving just the first one on solid.  SmoothBoard then complains that there was an error receiving data and that's it... no indication that the Wiimote is working (no camera display, cannot calibrate, etc)

I would be willing to give you any diagnostic information that you may want to request in an effort to increase the compatibility of your software.  I did a quick search on the forums and found that others have had the same issue and there doesn't appear to be a fix yet.


*** Fix was to once again remove batteries from WiiMote ***
« Last Edit: March 23, 2011, 10:18:28 PM by zenmetsu »



Offline boonjin

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Reply #1 on: March 21, 2011, 08:07:04 AM
Hello,

Thanks first of all for providing a trial mode for your software.  I was able to determine that the program is not working for me on my system.  I have tried for about 3 hours to get the software to work using both the Microsoft and the Broadcom Bluetooth stacks and the result is the same in both cases.

I start up Smoothboard and I get the SmoothConnect screen.  SmoothConnect sees the Wiimote when I hit the 1&2 buttons and the driver appears to install fine and SmoothConnect reports that 1 Wiimote is connected.  After starting the application, the 4 flashing lights go off, leaving just the first one on solid.  SmoothBoard then complains that there was an error receiving data and that's it... no indication that the Wiimote is working (no camera display, cannot calibrate, etc)

I would be willing to give you any diagnostic information that you may want to request in an effort to increase the compatibility of your software.  I did a quick search on the forums and found that others have had the same issue and there doesn't appear to be a fix yet.

Hi,

Smoothboard does work on Windows 7 64-bit. In fact, Smoothboard works on other Windows operating systems as well including Windows XP, and Vista both 32-bit and 64-bit versions.

For your case, you may want to take a look at the instructions at the following page.
http://www.smoothboard.org/manual/Common%20Issues.htm#_Toc274086160

If it still fails, please do send to us the screenshot of the HID Device list as described in the link.

You may email us directly at admin at smoothboard.net for faster response.

Regards,
Boon Jin

Smoothboard
Wii Whiteboard/Wiimote Whiteboard with annotation features and collaborate with multiple iPads and Android Tablets!

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Using a Mac? Now you can annotate on PowerPoint or Keynote slideshows!

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Offline zenmetsu

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Reply #2 on: March 23, 2011, 10:17:40 PM
I resolved the issue.

For some reason the first two times I pulled the batteries, nothing happened.

The third time, it started working as expected.  Really odd.

Thanks for the feedback.  Now I need to set everything up and see if this will work as I hope.  :)